Privacy Policy of Color World Painting Charlotte

Last Update: April 2025

Color World Painting Charlotte, accessible from https://colorworldpaintingcharlotte.com/, recognizes the value of the privacy of our visitors. This Privacy Policy contains the types of information that is collected and recorded by Color World Painting Charlotte and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information we may collect from this website. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you have questions or require more information about our Privacy Policy, do not hesitate to contact us below.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Data Security Measures

At Color World Painting Charlotte, protecting your personal information is a priority. While no system can guarantee absolute security, we implement industry-standard measures to safeguard the data we collect through our website, contact forms, text messaging, online booking software, email marketing, and customer service channels.

We use the following safeguards to protect your information:

  • Secure Servers & SSL Encryption: Our website is protected with SSL (Secure Socket Layer) encryption, which ensures that any data you submit through our forms is securely transmitted.
  • Access Controls: Access to customer data is restricted to authorized personnel only, such as team members managing scheduling, communication, or customer service. Staff are trained to follow strict privacy protocols.
  • CRM & Data Storage: Personal information you provide voluntarily may be stored in our customer relationship management (CRM) system. We retain this information indefinitely to improve service continuity and customer support, unless you request its removal.
  • Third-Party Vendors: We work with reputable third-party platforms including Google Analytics, Google Ads, Bing Ads, online booking and CRM software providers, and email/text messaging platforms. These vendors are contractually obligated to maintain strong data security practices and use your information only for the services they provide on our behalf.
  • Firewall & Monitoring: Our systems are monitored and protected by up-to-date firewall and security software to prevent unauthorized access and detect potential vulnerabilities.

If you have any questions about how your information is stored or would like us to delete your personal data from our records, please contact us below and we'll be happy to assist you.

Data Collection Details

We collect personal and activity data, which may be linked. We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Location Information

We may collect and share anonymous location data. To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.

SMS - Text Messaging

This privacy notice provides more specific information on how Color World Painting Charlotte text messaging service collects and processes your personal information. We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From Color World Painting Charlotte sources, when we import your contact information from other Color World Painting Charlotte systems and sources, such as a customer call center or CRM.
  • Automated Processes, when the SMS platform gathers information as you interact with the service.

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

SMS Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging
  • Carrier (e.g. Verizon, AT&T, etc.)
  • Country associated with the phone (we are not sending international text messages)
  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as 'cancel', 'end', 'quit', 'unsubscribe', 'stop', or 'stop all' and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as 'start', 'yes', or 'unstop'.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Color World Painting Charlotte systems.

How We Use SMS & MMS Texting

We will be using SMS & MMS texting features to confirm scheduled appointments with customers for initial estimates, scheduled job start dates, change management confirmations as needed, and exchanging images of work areas to support customers requests. Standard notifications about customers purchases or relationship with our business, answering customer questions and conversational messaging.

SMS Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

SMS Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Color World Painting Charlotte regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (704) 270-5868. Mobile opt-in information is never shared with third parties.

Ad Tracking

Ad companies collect anonymous data. You can opt out. Ad companies may use and collect anonymous data about your interests to customize content and advertising here and in other sites and applications. Interest and location data may be linked to your device, but is not linked to your identity.

Vendors

Service providers may access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.

Special Circumstances

Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

How We Use Your Information

We do not sell or rent your personal information. However, we use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Call you, text you, and send you emails
  • Find and prevent fraud

Log Files

Color World Painting Charlotte follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Color World Painting Charlotte uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to https://colorworldpaintingcharlotte.com/ and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising and Customer Service Partners

Some of the advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google Privacy Policy
Microsoft Privacy Policy

Third Party Privacy Policies

Color World Painting Charlotte's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Access, Deletion, and Sharing

You can request to see or delete the personally identifiable information we have stored, such as your name, address, email or phone number. We may keep data indefinitely. We may share personal data with companies we trust. We may share personally identifiable information (such as name, address, email or phone) with trusted partners in order to provide you with relevant advertising, offers or services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have specific rights to privacy. Though Color World Painting Charlotte does not provide services to residents of California, please refer to the California Consumer Privacy Act if you are visiting our site from California.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Color World Painting Charlotte does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us below immediately and we will do our best efforts to promptly remove such information from our records.

Privacy Notice Changes

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

Significant changes may be highlighted on our website, and if the changes materially affect how we handle your personal information, we may also notify you directly via email (if we have your email address on file).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Color World Painting Charlotte office using our online contact form, call (704) 270-5868, or send mail to 4130 Kellybrook Drive, Concord, NC, 28025.